SMS / Whatsapp: +65 8277 7781 mail@vimobile.com.sg

FAQ

Q: Are the products original agent set as the selling prices are much lower than the official retail price?

A: Yes. All products are the original local set with official receipt issued upon purchased. We only earn marginal profits for all products in order to offer the best deals to our customers.

 

Q: What Currency are the prices used in your website?

A: All the prices stated on our website are in Singapore Dollars at Nett Price.

 

Q: Are the prices subjected to the Goods and Services Tax (GST)?

A: As we are not GST-Registered, all prices are not subjected to the GST. We are also not able to issue any GST-Refund since we are not GST-Registered.

 

Q: Must I purchase extra accessories to enjoy the prices listed in your website?

A: No, we do not believe in such sales gimmicks. We believe in a clear and transparent pricing policy with no hidden cost.

 

Q: Are all your phones model unlocked?

A: Yes. All phones are original factory unlocked and can be used worldwide with any sim card.

 

Q: Do i need to present any receipt for warranty claims?

A: Yes. Official receipt is issued upon purchased which you need when you send for warranty claims.

 

Q: Is there any 7 days Exchange/Refund/Return policy?

A: No. We do not provided any 7 days Exchange/Refund/Return policy. We strongly encourage our customers to check and test the phones/tablets before leaving our store. Any faulty devices discovered with be replaced with a new set on spot before paying.

 

Q: What kind of payment do you accept?

A: In order to provided best deals,we encourage customers to pay by cash. However,due to demand and request,we also accept VISA / MasterCard and Amex credit cards at an additional of 3% of the selling price in store.

 

Q: Is there any way i can pay through credit card without any additional charges?

A: Yes. We have an online store in Shopee platform. Buyers are encouraged to make purchases through Shopee as there are no extra charges when you pay by local credit card.

Our official online store in Shopee is located as below:

https://shopee.sg/vimobile

 

Q: Do you offer any Installment plan?

A: Sorry, we do not offer any installment plan in our retail shop.

 

Q: Will there be any deduction in the selling price if i did not buy anything from store when i sell my new phone to you?

A: No. There won’t be any deduction in the price even when you are not buying anything from us.

 

Q: What is the actual value for my used phones?

A: Actual value of the used phones can only be quote upon visual inspection.

 

Q: Is there used phones sold in your store?

A: Yes. Please refer to Used Phone column.

 

Q: Where are you located in singapore?

A: We have two outlet located at Far East Plaza #03-70B and #03-76A , along Scotts Road, between Goodwood Park Hotel and Grand Hyatt Hotel.

Nearest Mrt Station: Orchard (Exit A to Scotts Road)