1 Bundled Mobile Data can be used in both Singapore and Malaysia.
2 Unlimited data usage with the connection throttled at 128kbps, depending on the user’s location and prevailing network conditions.
3&4 Services mentioned in this pages are for all calls and SMS originating from Singapore only.
These are new all-in-one SIM-only plans, which include data, voice calls, and SMS.
The plans are available effective from 1 July 2019.
You can visit any of our redONE Partners to sign up for a redONE plan. This is currently the only way to register for a redONE line.
All new personal individual, BRN lines, and MNP port-in numbers.
Data Without Borders means that you will be able to use your local base data bundle while in Malaysia.
With the increasing number of commuters travelling to Malaysia for a short weekend trip, or even just for dinner, Data Without Borders is designed with the consideration of the easy convenience of travelling up for a short trip without having to change SIM cards or worry about racking up Data Roaming rates while staying connected.
View our Fair Usage Policy here.
Yes, we are! We promote our plans as 1 Data, 2 Countries, and we mean it. We are the first telco in Singapore to bring a true meaning toRoam like Home. As such, Malaysia is like a home destination, no extra surcharges required for you to use your entire base data bundle at home.
Base data bundle refers to the basic plan that your plan covers when you signed up. I.e. Amazing28 plan’s base data bundle has 8GB of data.
redSOCIAL / redSOCIAL Lite are our Value-Added-Services (VAS). It allows our subscribers to use data on their social applications without touching their main data bundle. Currently, our redSOCIAL / redSOCIAL Lite services only cover the following applications:
The main difference between redSOCIAL and redSOCIAL Lite is the difference in their data bundle. redSOCIAL has 20GB of data access in its bundle, while the redSOCIAL Lite only has 10GB for users who require lesser data.
We do not tie our subscribers down with a contract. However, we do have a minimum billing period of at least two (2) billing cycles.
Upon registration of the mobile line, there will be a one-time registration fee of $30, and a SIM card fee of $10. These fees are payable upfront and non-refundable. Our registration fee will be waived till further notice.
Your balance data quota of the month will be forfeited.
Yes, you may. We have two different options for data add-ons; One-Off and Recurring. One-Off Data Add-On lasts for thirty (30) days from the date of purchase. Recurring Data Add-ons follow the subscriber’s billing cycle and will be pro-rated accordingly. Data Add-ons are activated immediately upon purchase.
Basic Internet will kick in when your local data bundle is fully utilised, and your Internet speed will be throttled down to 128kbps. This is to prevent bill shock for our subscribers.
128kbps is enough to send out basic messages. To gain access to high speed Internet again, all you have to do is purchase a data add-on bundle via our 1App.
Alternatively, when the bill cycle resets on the 1st of every month, subscribers will have access to high speed Internet from their bundle again.
Our launch promotion is as follows:
We have a Credit Limit (CL) assigned to each plan that varies in accordance to the plan value. The CL is in place to prevent bill shock. The CL is contributed by purchases of VAS, IDD and Roaming usage, and any excess usage of voice calls or SMS out of the plan bundle.
When the CL quota has reached 80% and 100%, subscribers will receive an SMS alert to inform them. Upon 100% utilisation, subscribers might experience barring. This can be solved by contacting Customer Care.
Note: Steps may vary from one mobile phone/operating system to another.
|ITEM||CHARGING BLOCK SIZE||RATE|
|Voice (local) – Outgoing||Block of 1 minute||$0.10/min|
|Voice (local) – Incoming||Block of 1 minute||N.A.|
|Voice (IDD) – Outgoing||Block of 1 minute||Depends on destination|
|Voice (International Roaming)||Block of 1 minute||Depends on destination|
|SMS (local)||Per message||$0.05|
|SMS (IDD)||Per message||$0.15|
|SMS (International Roaming)||Per message||Depends on destination|
|Data (local)||Block of 100KB||Deducted from local bundle / N.A.|
|Data (Malaysia)||Block of 100KB||Deducted from local bundle / N.A.|
|Data (International Roaming)||Block of 1 MB||Depends on destination|
All prices stated above include 7% GST.
redONE Pte Ltd is a Mobile Virtual Network Operator (MVNO). Its parent company, redONE Network Sdn Bhd was first established in Malaysia in 2012 where it is proudly known for being the first MVNO in Malaysia to provide mobile Postpaid services. As a MVNO, we do not have our own mobile network and we use the network capacity of a major local provider.
Our philosophy and services are designed and inspired by our subscribers’ aspiration and we strive to deliver what truly matters, in the most simple and practical manner.
Whenever we can, we offer free calls or flat rates and aim to be completely transparent. No complicated bundles or packages you don’t really want or need, just peace of mind that you’re getting the best deal.